Privacy

Privacy statement

CenQuip Pty Ltd  ·  The VET Expo 2026  ·  August 2026

1. Who we are, and what this covers

CenQuip Pty Ltd (ABN 62 124 140 174) supplies and services veterinary equipment in Australia. In this statement, "we", "us" and "our" mean CenQuip Pty Ltd, of 26 Binney Rd, Kings Park NSW 2148.

This statement covers personal information we collect through this site and through our VET Expo 2026 competition and stand. Our main website, cenquip.com.au, carries our general website privacy policy; where the two differ in relation to the competition, this statement applies.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and we handle marketing messages in accordance with the Spam Act 2003 (Cth).

2. What we collect

Through the competition entry form we collect:

• Required: your full name, email address, the practice or clinic you work at, and your State or Territory.
• Optional: your mobile number, your role, your practice's suburb and postcode, how many vets work there, the species you mostly treat, the equipment you are considering, your likely purchase timeframe, and anything you ask us to follow up on.
• Consent records: whether you accepted these terms, whether you opted in to marketing, and the date and time you did so.

Through our wider dealings with you we may also hold your business contact details, records of your enquiries, quotes, orders, deliveries, installations and service history, and correspondence between us.

When you use this site, our hosting provider automatically records standard technical information such as the type of device and browser used and the pages requested. We use this only to keep the site working and to understand how it is used.

We do not seek sensitive information — such as health information, or information about racial or ethnic origin, political opinions or memberships — and we ask that you do not send it to us.

3. How we collect it

We collect personal information directly from you: when you complete our entry form, speak to us at our stand, email or phone us, or ask for a quote or a demonstration.

We may also collect it from a colleague at your practice who provides it on your behalf, or from publicly available business sources such as a practice's own website. If we collect personal information about you from someone other than you, we will take reasonable steps to let you know.

4. Why we collect it

We collect, hold, use and disclose personal information to:

• run the competition, conduct the draws, and contact and verify winners;
• answer your enquiries and provide quotes and product information;
• supply, deliver, install, train on and service equipment;
• manage our invoicing, warranty and after-sales obligations;
• meet our record-keeping obligations, including those that apply to regulated and radiation-emitting equipment;
• improve our products, services and this site; and
• send you marketing communications, where you have consented to receive them.

If we ever want to use your information for a purpose you would not reasonably expect, we will ask you first unless the law allows or requires otherwise.

5. Marketing, and how to stop it

We will only send you marketing where you have consented to receive it, or where you are an existing customer and the message relates to products or services similar to those you have already dealt with us about.

Entering the competition does not sign you up for marketing. The marketing option on our entry form is separate, is not ticked by default, and is not a condition of entering.

Every marketing email we send includes an unsubscribe link that will keep working for at least 30 days after the message is sent. You can also opt out at any time by emailing info@cenquip.com.au or calling +61 2 9679 5733. We will action your request within five business days and at no cost to you.

Opting out of marketing does not stop messages we need to send you about equipment you already own — for example a safety notice, a recall, or a scheduled service reminder.

6. Who we share it with

We may disclose your personal information to:

• the providers who operate our entry form, email, website hosting, customer records, accounting and delivery systems;
• the manufacturers and suppliers whose equipment we represent, where this is necessary to answer your enquiry, arrange a demonstration or quotation, or provide warranty or service support;
• our related companies and our authorised sales representatives;
• our professional advisers, such as our accountants, lawyers and insurers; and
• a court, regulator or government agency, where we are required or authorised by law to do so.

We require our service providers to protect your information and to use it only for the purposes we engage them for.

We do not sell your personal information, and we do not rent, trade or supply marketing lists to other organisations.

7. Sending information overseas

Some of the providers we use operate or store data on servers outside Australia. Depending on the provider, your information may be stored or accessed in the United States, the European Union, the United Kingdom, Singapore or New Zealand.

Before disclosing personal information to an overseas recipient we take steps that are reasonable in the circumstances to ensure it is handled in a way consistent with the Australian Privacy Principles, including through the terms on which we engage that provider.

If you would like to know which providers we currently use and where they store information, contact us using the details in section 13 and we will tell you.

8. How we hold and protect it

We hold personal information in electronic systems operated by us or by our service providers, and in some cases in paper records at our Kings Park premises.

We take reasonable steps to protect it from misuse, interference and loss, and from unauthorised access, modification or disclosure. Those steps include restricting access to staff who need it, using access controls and passwords on our systems, keeping paper records secured, and requiring confidentiality from our providers.

No method of transmission or storage is completely secure. If we become aware of a data breach that is likely to result in serious harm, we will act in accordance with the Notifiable Data Breaches scheme, including notifying affected individuals and the Office of the Australian Information Commissioner where the scheme requires it.

9. How long we keep it

We keep personal information only as long as we need it, or as long as the law requires. In practice:

• Competition entries where marketing was declined — destroyed or de-identified within 90 days of the final draw, except where we need to keep a record of the draw itself.
• Records of the draw and of prizes awarded — kept for three years.
• Marketing contacts — kept until you unsubscribe. After you unsubscribe we keep a minimal suppression record so that we do not contact you again.
• Customer, sales and service records — kept for at least seven years to meet our tax, warranty and equipment record-keeping obligations.

10. Access, correction and complaints

You can ask us for a copy of the personal information we hold about you, and ask us to correct anything that is wrong, out of date, incomplete or misleading. Contact us using the details in section 13.

We will respond within 30 days. We do not charge you for making a request. If giving you access would involve substantial work we may charge a reasonable amount for our costs, and we will tell you what that will be before we do any chargeable work.

If we refuse access or refuse to correct information, we will tell you in writing why, and how you can complain about that decision.

If you are unhappy with how we have handled your personal information, please contact us first so we have the chance to put it right. We will acknowledge your complaint within five business days and aim to resolve it within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner: oaic.gov.au, phone 1300 363 992, GPO Box 5218, Sydney NSW 2001.

11. This website

This site is a static information site used at our trade stand. It does not use advertising cookies, tracking pixels or third-party analytics, and it does not build a profile of you.

Your browser may store a local copy of the site's pages and images so that it keeps working if the venue's internet connection drops. That copy stays on your own device and is not sent to us. You can clear it at any time through your browser settings.

Our entry form is hosted by a third-party form provider, and our main website cenquip.com.au is separate from this site. Those services have their own privacy practices, and their own notices apply when you use them.

12. Dealing with us anonymously

You are welcome to talk to us at our stand, take a brochure, and ask questions without giving us your name. We only need your details if you want to enter the competition, ask us to send you something, or place an order.

13. How to contact us

The Privacy Officer — CenQuip Pty Ltd ABN 62 124 140 174
26 Binney Rd, Kings Park NSW 2148, Australia
info@cenquip.com.au
+61 2 9679 5733

14. Changes to this statement

We may update this statement from time to time. The version on this page is the current one, and the month it was last updated is shown at the top. If we make a change that materially affects how we use information already collected from you, we will take reasonable steps to tell you.

These materials are for The VET Expo 2026. For current product information after the show, visit www.cenquip.com.au or call 02 9679 5733.